When does this policy apply?
This policy sets out the principles that FKP Limited and it subsidiaries (FKP/we/us/our) adopt in the conduct of our general business in order to protect your personal information. We have a more specific policy that applies when we deal with personal information in our aged care and retirement village business (including under the 'Aveo Live Well' brand). A copy of our Privacy Policy - Retirement and Aged Care Services can be obtained from www.fkp.com.au/privacy policy or www.aveolivewell.com.au/privacy statement or by contacting our Privacy Officer whose details are set out below.
What does this policy deal with?
This policy deals with our collection, use and disclosure of, and your access to, information we may have recorded about you. We are firmly committed to protecting your privacy. We aim to maintain a safe and secure system of handling your personal information, whilst still providing access to your personal information when required. For this reason, we aim to ensure that your personal information is handled in strict compliance with the National Privacy Principles (NPPs) which are part of the Commonwealth Privacy Act 1988.
What is personal information?
Personal information for the purposes of this policy and the NPPs is information or an opinion (whether true or not) and whether recorded in a material form or not about an individual whose identity is apparent or can be reasonably ascertained.
How do we collect personal information?
Whenever it is reasonable and practicable to do so, we collect personal information about you directly from you. Occasionally, we may receive information about you from third parties, but if we do so we will use reasonable steps to inform you of who we are, the reason we are collecting your personal information and the consequences if we do not receive that personal information.
Why do we collect personal information?
We only collect personal information about individuals that is necessary for us to carry on our business functions. What information we collect depends upon the nature of our dealings with you.
We do not generally collect sensitive information about individuals unless required by applicable laws or rules. We do however collect sensitive information in the conduct of our aged care and retirement village businesses. For more information in this regard, please refer to the Privacy Policy – Retirement and Aged Care Services. Sensitive information includes information about race, political or religious beliefs, sexual preferences, criminal convictions and health information. We do not use or share that information for any other purpose or disclose it to any person other than in accordance with the terms of any consent that you provide to us or where we are permitted to do so by the NPPs.
Use and Disclosure of Personal Information
We will only use your personal information for the reasons we collected it or for purposes set out in this policy. These reasons and the parties to whom we might disclose it will be reasonably apparent to you when we collect your information and our use and disclosure of that information will only be for our business activities. From time to time we may disclose information to an external contractor or professional adviser. Where personal information is disclosed to any third party we will take reasonable steps to ensure that the person receiving your personal information keeps it confidential and does not misuse it or improperly disclose it to any other person.
Personal Information may be shared between different entities within the FKP Property Group but where this occurs the principles contained in this policy will continue to apply to it.
We may use personal information to send you information about other FKP products and services which may be of interest to you, but we respect your right to ask us not to do this. If you no longer wish to receive those sorts of communications from us, you should contact our Privacy Officer and we will ensure that this is corrected.
Any other use or disclosure we make of your personal information will only be as required by law or permitted by the Privacy Act 1988.
We will not sell your personal information to other organisations.
Data Quality and Security
We will take all reasonable steps to:
- make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
- protect the information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods; and
- destroy or permanently de-identify the information if it is no longer needed for any purpose.
Cookies
A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) the first time a computer visits a web site which operates cookies. Cookies are necessary to facilitate on-line transactions and ensure security. If you do not wish to receive any cookies you should set your browser to refuse cookies. We do not use cookies to keep personal profiles of our clients' use of our web site www.fkp.com.au.
Access to and Correction of your Information
If you:
- would like access to any records of personal information we have about you; or
- believe any information we have about you is inaccurate or out-of date; or
- have a concern about the way in which we have handled your personal information;
please contact our Privacy Officer.
Privacy Officer Details
You can contact the FKP Privacy Officer as follows:
Telephone: (07) 3223 3888
Facsimile: (07) 3223 3877
Address: Level 5, 120 Edward Street, Brisbane, Queensland, 4000
GPO Box 2447, Brisbane, Queensland, 4001
Additional Information on Privacy
For further information on Australian Privacy laws, please visit the Australian Federal Privacy Commissioner's web site at www.privacy.gov.au |